Privacy Policy

1. Introduction

Aiva Solutions ("we," "us," or "our") operates the DealerAI platform at aidealerhub.com ("Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service, including our dealership management platform and dealer-facing websites.

2. Information We Collect

Information You Provide

• Contact information: name, email address, phone number, mailing address
• Vehicle inquiry details: vehicle preferences, trade-in information
• Account information: login credentials for dealership staff
• Communications: messages sent through our platform, including SMS and email
• Transaction data: deal details, financing information, document signatures

Information Collected Automatically

• Device and browser information (type, operating system, browser version)
• IP address and approximate location
• Usage data: pages visited, features used, interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and operate the DealerAI platform and dealer websites
• Respond to vehicle inquiries and customer communications
• Send transactional SMS messages, appointment reminders, and deal notifications
• Send follow-up communications related to your vehicle inquiry
• Process deals, financing applications, and electronic signatures
• Generate AI-powered responses to customer inquiries
• Improve our Service through analytics and performance monitoring
• Comply with legal obligations and enforce our terms

4. SMS/Text Messaging

By submitting a lead form on a dealer website powered by DealerAI, you consent to receive transactional SMS/text messages related to your inquiry. These messages may include:

• Automated responses to your vehicle inquiry
• Appointment reminders for scheduled test drives and visits
• Deal status notifications and document updates
• Follow-up messages related to your vehicle interest

Message frequency: Message frequency varies based on your interactions. Typically 1-6 messages per month.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out.

Help: Reply HELP to any message for support information, or contact us at support@aiva-solutions.com.

Costs: Message and data rates may apply. Check with your mobile carrier for details.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. SMS consent is not a condition of purchase.

5. Information Sharing

We may share your information with:

• Dealerships: The dealer whose website you submitted an inquiry through will receive your contact information and inquiry details.
• Service providers: Third-party vendors who assist in operating our platform (cloud hosting, email delivery, SMS messaging, payment processing, analytics).
• Lenders: If you apply for financing through a dealer, your application may be submitted to lending institutions.
• Legal requirements: When required by law, court order, or government request.

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security assessments. Electronic signatures include audit trails with document hashing (SHA-256) for integrity verification.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce agreements. Dealership transaction records are retained per applicable state regulations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of SMS communications (reply STOP)
• Opt out of marketing emails (unsubscribe link in emails)
• Request a copy of the data we hold about you
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@aiva-solutions.com.

9. Cookies and Analytics

We use cookies and similar technologies for essential platform functionality, analytics (PostHog, Google Analytics), and error tracking (Sentry). You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected data from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: